HOW DO I RECEIVE A COPY OF MY TAX DOCUMENTS?
All clients will receive a copy of their tax documents shortly after their return has been completed. They have the option to receive it printed on paper or via email if they file in person; however, they will only receive a copy via email if using the mobile app or website to file. All clients are expected to keep up with their tax documents after it has been received. Additional copies can take up to 5 to 7 days to be delivered and will include a fee up to $25 per request. Click here to request a copy of your documents.
HOW LONG SHOULD I KEEP MY TAX RECORDS FOR?
Clients should maintain their tax records for up to 5 years as it may be needed for college registrations, purchasing a home, qualifying for government loans, and etc. It is very important to keep these records in a safe place as there is a fee up to $25 to receive an additional copy.
WHAT ARE YOUR SERVICE FEES?
Services fees varies as it relates to the individual's needs for tax preparation. For example many clients chooses from the following:
1. W2 filing only
2. W2 filing with deductions
3. W2 and self-employment filing including 1099 forms
4 Self-Employment only
5. Corporation filing (Non-Profits, Businesses, and etc.)
WHAT IF I GET ANOTHER DOCUMENT OR NEED TO MAKE CHANGES AFTER I FILED MY TAX RETURN?
The documents needs to be submitted to our company and we will complete an amended return. Please be advised that amended returns consists of an additional fee up to $199.99.
DO CLIENTS RECEIVE ANY INCENTIVES FOR REFERRALS?
Yes, clients receive $25.00 for each individual who files their taxes with our company for the first time.
HOW DO ROYAL FINANCIAL SERVICES ASSIST IN THE COMMUNITY?
Royal Financial Services assist in the community by hosting and sponsoring the following annual projects:
School Supplies Give-A-Way
Thanksgiving Turkey Baskets Give-A-Way
Royal Christmas Event for Kids
Scholarships Funding for High School Graduates
Easter Holiday Event
HOW DO I COMPLETE A JOB APPLICATION WHEN POSITIONS BECOME AVAILABLE?
Job Announcements will be provided via our social media accounts, e-mail blasts, and our website. All interested individuals will have to apply on Indeed.com.
HOW DO I REACH CUSTOMER SERVICE?
Customer Service can be reached by calling 1-833-769-2549 and selecting the option for customer service/operator. Also you can email email@example.com
HOW DO I CHECK THE STATUS OF MY REFUND.
Clients may check the status of their tax refund by visiting irs.gov/refund. Clients should know their filing status and refund amount prior to using the system. (Refund amounts are provided during the completion of all returns.)